AI has come a long way. And it's clear, we’ve reached the point where we all started to feel its impact. From chatting with smart assistants to watching self-driving cars navigate the streets, AI is everywhere.

‍

The real challenge isn't about technology anymore; it's about building it ethically and making sure its benefits are widely shared. AI is transforming industries, sure, but with greater power comes greater responsibility. We need to ensure AI benefits society, respects privacy and reduces biases.

Looking into 2024, we’re betting on a shift from just marveling at AI's capabilities to focusing on its ethical and responsible use. This shift means more pressure on companies to be transparent, fair, and ethical in their AI practices.

‍

Here are 5 predictions for AI in marketing in 2024:

‍

5 AI Trends in Marketing in 2024

‍

1. Shift From Piloting to 10Xing AI Use

AI will move from experimental phases into becoming a core part of business operations, needing more data and smarter analytics.

AI is no longer just a nice-to-have but a must-have tool for marketers to stay competitive and achieve their goals effectively. The question is about what AI strategy can benefit businesses and customers equally.

‍

2. Tackling Scaled Content Abuse

The amount of AI-generated content is beginning to pollute the Internet therefore tech giants just like Google will tackle and even penalize spammy auto-generated content.

AI-generated content should not be created solely for manipulating search rankings and scaling content but rather to focus on providing value to readers and customers.

‍

3. Increased Scrutiny & Legal Challenges

Legal issues, like those involving The New York Times and OpenAI, and ethical concerns over AI's use in generating content, will lead to new standards for AI development and use (just like the EU AI Act).

New standards emerging from legal and ethical debates around AI will influence how marketers can use AI tools in their campaigns.

‍

4. Addressing AI Biases and Distortion

And this is a fundamental one. The industry will need to tackle how AI replicates human biases, and need to consider its impact on society like the use of synthetic data and generating misinformation.

Biased content can damage a brand's reputation, and ultimately impact sales and clientele negatively. Additionally, the use of biased AI systems raises ethical concerns and can result in legal implications, including lawsuits and fines.

‍

5. Impact on Creative Jobs

AI will replace tedious and mundane tasks but it is unlikely to ever completely replace creative teams. The appearance of new tools will continue to lead to re-skilling and new career opportunities.

‍

‍

AI Investments Surge as Benefits Become Clear

AI adoption continues to spread in 2024, as it offers various benefits such as increased efficiency, personalization, and data-driven decision-making.

According to a McKinsey Global Survey, one-third of the respondents say their organizations are using generative AI tools regularly in at least one business function, and 40 percent say they will increase their investment in AI overall because of advances in gen AI.

Forbes also reports that generative AI is revolutionizing marketing and sales. These examples show that AI has become an integral part of marketing and business and that it will continue to shape the future of these domains.

‍

‍

AI Isn't a Silver Bullet for Our Challenges

On the one hand, AI can boost and empower the workforce, replace more mundane and repetitive tasks, and provide a new competitive edge in the market.

On the other hand, AI can also pose risks and challenges, such as choosing the right AI solution, evaluating its benefits and return on investment (ROI), ensuring its quality and reliability, and avoiding potential harms and liabilities.

‍

AI’s Ethical Dilemmas Surface

Moreover, with the rise of AI, there has been a stronger awareness of AI's ethical and social implications, such as data protection, privacy, fairness, transparency, accountability, and human oversight. These issues have sparked debates and discussions among stakeholders, such as policymakers, regulators, researchers, developers, users, and civil society.

The EU has been at the forefront of addressing these issues, by proposing the first-ever horizontal regulation for AI, the Artificial Intelligence Act, which aims to ensure that AI systems are safe, respect fundamental rights and EU values, and stimulate investment and innovation across the EU. This Act is posed to become the de facto standard for ethical AI globally, just like the GDPR has become the standard for data privacy.

After generative AI’s breakthrough year, we also immediately saw an increased awareness of the problematic issues that AI can entail. We expect that 2024 will be very much in the same light, albeit with more fuel: AI will become an ever-increasing part of our lives, but we will also develop a better understanding of its limitations, problems, and opportunities.

The EU AI Act will also become a landmark in this arena, as it gets traction and importance among the EU institutions and Member States, as well as the global community.

‍

Neurons Leading Responsible and Transparent AI Development

At Neurons, we are committed to navigating these uncharted territories in terms of balancing innovation with ethics, and responsibility. AI should be used for good and that it should serve the interests and needs of our customers, partners, and society at large.

That is why we have developed and implemented our own AI ethics principles and guidelines, which align with the EU AI Act and other relevant frameworks. We have also established an Ethical Board, composed of experts and representatives from different fields and backgrounds, to advise us on the ethical and social aspects of our AI solutions and projects.

We are confident that by following these best practices, we can deliver trustworthy, high-quality, and value-added AI solutions to our clients and stakeholders.

‍

‍

AI in 2024 and Beyond

2024 is shaping up to be a year where AI's potential is matched with a strong sense of responsibility.

Companies will ramp up their AI game but with a keen eye on ethical use and its impact on society and the workforce.

It's an exciting time, filled with both opportunities and challenges. Let's navigate it wisely.