Customer story

How NEOHUB increased fastPay’s click-through rates by 65% using Neurons AI

NEOHUB, a subsidiary of DenizBank, Turkey's fifth-largest private bank, used Neurons to improve the marketing content of one of their most essential technological investments, fastPay, Turkey’s first digital wallet. With Neurons, they achieved an increase in in-app conversion rates by 55% and an increase in in-app CTR’s by 65%.

Headquarters
Istanbul, Turkey
Company size
Industry
Technology and Consulting
Headquarters
Istanbul, Turkey
Company size
Industry
Technology and Consulting
Headquarters
Istanbul, Turkey
Company size
Industry
Technology and Consulting
Headquarters
Istanbul, Turkey
Company size
Industry
Technology and Consulting
Headquarters
Istanbul, Turkey
Company size
Industry
Technology and Consulting
Headquarters
Istanbul, Turkey
Company size
Industry
Technology and Consulting
Headquarters
Istanbul, Turkey
Company size
Industry
Technology and Consulting

Table of contents

DenizBank is the fifth-largest private bank in Turkey and has made considerable expenditures in R&D, innovation, investment, and technology. One of their most essential technological investments is fastPay, Turkey’s first digital wallet. 

NEOHUB is a subsidiary of DenizBank Financial Services Group and it was established to produce innovative business models with a culture of cooperation and to implement financial technology solutions that will contribute to the ecosystem. Housing strong innovation initiatives such as the Deniz Aquarium Innovation and Entrepreneurship Center, Deniz Ventures Venture Capital Investment Fund, and fastPay, NEOHUB aims to play a role in shaping the entrepreneurship ecosystem and financial technology sector. 

Within NEOHUB is the GrowtHUB team, which works on developing and expanding the technologies in NEOHUB with a marketing perspective alongside their growth, Mar-Tech, and shared CMO services.

NEOHUB owes its success to its investment in developing technologies. During a period when the concept of FinTech was not fully understood in Turkey, NEOHUB pioneered the idea. Through their efforts, fastPay, Turkey's first digital wallet, was established. fastPay unifies all consumer touchpoints, whether physical or digital, through a "phygital" strategy.

Incorporating neuromarketing into a classic marketing strategy

"We decided to use a neuromarketing approach to design the marketing strategy of fastPay and to design the right creative content." Dilara Erdoğan, Growth Strategy Manager at NEOHUB

NEOHUB decided to apply a neuromarketing perspective to design their creatives. They wanted to leverage consumer neuroscience insights to understand consumer behaviors. In developing the marketing strategy of fastPay, they applied neuromarketing parameters to their strategy using Neurons' AI technology.

They saw the potential of using a tool like Neurons AI alongside a classic marketing approach to strengthen their marketing capabilities,  and increase the impact of their marketing tools. Neurons AI's attention prediction feature was used to improve NEOHUB’s marketing content inside and outside the app. 

Improving ad creatives with AI

Using Neurons, they scored their marketing creatives by simply uploading them to the Neurons platform and adjusting them based on the attention and cognitive scores received. 

“Thanks to Neurons, we observed that the click-through rates and conversion rates within the application increased and the bounce rate decreased.” Said Rıza Doruk Ercan, the Head of Growth at NEOHUB.

The Result

With the creatives they developed as a result of Neurons' analyses, NEOHUB observed that the click-through rates (CTRs) for the creatives increased. To be more specific, the CTRs of their banners, in-app messaging, and rich push messages increased by 65%. Within their Performance Marketing and Digital Media channels, the CTRs also increased by 40%. A combination of these results demonstrated a rise in-app conversion rates by 55%, while at the same time, improving the satisfaction of users.

Their efforts resulted in:

  • More efficient performance marketing output.
  • An increase in in-app conversion rates by 55%.
  • An increase in in-app CTR’s by 65%.

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creatives that work?

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DenizBank

October 19, 2022

DenizBank is the fifth-largest private bank in Turkey and has made considerable expenditures in R&D, innovation, investment, and technology. One of their most essential technological investments is fastPay, Turkey’s first digital wallet. 

NEOHUB is a subsidiary of DenizBank Financial Services Group and it was established to produce innovative business models with a culture of cooperation and to implement financial technology solutions that will contribute to the ecosystem. Housing strong innovation initiatives such as the Deniz Aquarium Innovation and Entrepreneurship Center, Deniz Ventures Venture Capital Investment Fund, and fastPay, NEOHUB aims to play a role in shaping the entrepreneurship ecosystem and financial technology sector. 

Within NEOHUB is the GrowtHUB team, which works on developing and expanding the technologies in NEOHUB with a marketing perspective alongside their growth, Mar-Tech, and shared CMO services.

NEOHUB owes its success to its investment in developing technologies. During a period when the concept of FinTech was not fully understood in Turkey, NEOHUB pioneered the idea. Through their efforts, fastPay, Turkey's first digital wallet, was established. fastPay unifies all consumer touchpoints, whether physical or digital, through a "phygital" strategy.

Incorporating neuromarketing into a classic marketing strategy

"We decided to use a neuromarketing approach to design the marketing strategy of fastPay and to design the right creative content." Dilara Erdoğan, Growth Strategy Manager at NEOHUB

NEOHUB decided to apply a neuromarketing perspective to design their creatives. They wanted to leverage consumer neuroscience insights to understand consumer behaviors. In developing the marketing strategy of fastPay, they applied neuromarketing parameters to their strategy using Neurons' AI technology.

They saw the potential of using a tool like Neurons AI alongside a classic marketing approach to strengthen their marketing capabilities,  and increase the impact of their marketing tools. Neurons AI's attention prediction feature was used to improve NEOHUB’s marketing content inside and outside the app. 

Improving ad creatives with AI

Using Neurons, they scored their marketing creatives by simply uploading them to the Neurons platform and adjusting them based on the attention and cognitive scores received. 

“Thanks to Neurons, we observed that the click-through rates and conversion rates within the application increased and the bounce rate decreased.” Said Rıza Doruk Ercan, the Head of Growth at NEOHUB.

The Result

With the creatives they developed as a result of Neurons' analyses, NEOHUB observed that the click-through rates (CTRs) for the creatives increased. To be more specific, the CTRs of their banners, in-app messaging, and rich push messages increased by 65%. Within their Performance Marketing and Digital Media channels, the CTRs also increased by 40%. A combination of these results demonstrated a rise in-app conversion rates by 55%, while at the same time, improving the satisfaction of users.

Their efforts resulted in:

  • More efficient performance marketing output.
  • An increase in in-app conversion rates by 55%.
  • An increase in in-app CTR’s by 65%.

Ready to drive revenue with
creatives that work?

Book a demo

How NEOHUB increased fastPay’s click-through rates by 65% using Neurons AI